User emails and notifications

Users get notified about errors, warnings and useful information either via email, a banner in the user interface, or both.

Emails are sent to users in the following cases:

• Account authentication and password reset

• Authentication and registration for the Academic Program

• Purchase confirmation

• Refused payments of a subscription renewal

• Changes in the payment method or billing information of a subscription

• Changes in account email address or OAuth provider.

• Payments of a pending subscription fee are declined by payment provider

• Account deactivation and reactivation

Vendors will be CC'd in automatically sent emails in the following cases:

• Purchase confirmations (including invoices) for products sold

• Notification if a subscription has been cancelled by a user

• Notification that payments on a renewed subscription have been refused